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TERMS AND CONDITIONS

OVERVIEW

The following text describes the rights and obligations of the parties in the context of the sale of products by L’atelier candide online and the use of the content on this website. This website is operated by L'atelier candide. Throughout the site, the terms “we”, “us” and “our” refer to L'atelier candide. L'atelier candide offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

 

PRODUCTS

Product photos and descriptions posted on our site are not contractual. The products available are those listed on the website at the time of consultation and are only available while stocks last. In case of unavailability of a product, L’atelier candide will notify the consumer as soon as possible.

 

 

Cautions and warnings :

Essential oils are extremely concentrated products and can be dangerous if they are not used properly.

 

Use of essential oils for therapeutic purposes:

Essential oils are not harmless products and contain very high percentages of active substances. We do not encourage self-medication.

The information provided on our website is from reference books in aromatherapy.

This information provided for information purposes only and can not in any case constitute medical information, nor engage our responsibility. For any use of essential oils for therapeutic purposes, we advise you to consult a medical practitioner who is qualified in aromatherapy.

 

PRICES:

All prices listed are in Canadian dollars and valid for Canada.

Prices for our products are subject to change without notice. We reserve the right at any time to modify the prices listed according to the constraints imposed by our suppliers and manufacturers.

 

 

ORDERS

 

 

MARKETING CAMPAIGNS AND OFFERS :

Commercial offers are available while stocks last. To take advantage of a special offer, the customer must enter the offer code in the box provided for this purpose on the order summary page.

 

 

PRIVACY:

Personal information provided or collected via or in relation to this website will be used solely in accordance with the conditions of our privacy policy accessible here.

 

 

PAYMENT AND ORDER VALIDATION:

Orders are payable online by Visa, MasterCard, American Express. All orders are payable in advance. The order is validated only when payment is made and accepted.

 

CONFIRMATION:

Once the order is validated, an order summary will be displayed on the screen. An order confirmation with the information contained in the summary will be sent to the customer by email within minutes of purchase.

Delivery Area:

Domestic: Canada

International: United States, Germany, Australia, Belgium, Denmark, Finland, France, Iceland, Ireland, Luxembourg, Monaco, Norway, New Zealand, Netherlands, Sweden, Switzerland, United Kingdom.

 

Shipping costs and expected delivery time:

Canada 9$ Free with every $100* purchase before taxes 2 to 6 business days
United States 15$ - 2 to 8 business days
International Calculated at checkout - 4 to 9 business days

 

Note that these time estimates may be affected by weather conditions and other unforeseen circumstances beyond our control. 

Free Shipping:

We offer free delivery in Canada for orders over $100 before taxes. except for remote areas of Canada. To determine if your city is in a remote area according to Canada Post, please refer to the list of postal codes here.

For now, we do not offer free shipping for international destinations. 

 

PRODUCT RETURNS

We want our customers to be happy with their products and to enjoy using them. If for any reason you want to return your products you have up to 15 days after receiving your package to return it to us. Products may be accepted only if returned in their original product packaging and unopened. The shipping fees for return are on your charge. Please note that we do not refund shipping fees apart from an item that was damaged before it was received or if we are responsible for an error in the preparation of your order.

For a quick treatment, please follow the 4 following steps to return your products:

Step 1: Contact the customer service via the online contact form specifying your order number and the reason for the return.For a quick treatment please select from the drop-down menu the subject: ‘Orders – Product Returns’

Step 2: You will receive by email a return coupon to include in your shipment.It is important to wait for the receipt of this coupon before returning the products.

Step 3: Please return the products and the completed coupon.The product must be returned to the following address:

L’atelier candide Inc.

315 Place d-Youville, Suite 298

Montréal (Québec) H2Y 0A4

Step 4: The refund is made a maximum of 15 days after we receive the products by the same payment method used during your purchase. We only process complete requests received with the products and the return coupon.

 

 

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@lateliercandide.ca.

You may also use the contact form available on our website here.

 

 

CHANGES TO TERMS AND CONDITIONS

 

All new features and tools that will be added later to this store will also be subject to these Terms and Conditions. At any time you can check the most recent version of the Terms and Conditions on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

 

 

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