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Product Returns

 We want you to be happy!

 

We want our customers to be happy with their products and to enjoy using them. If for any reason you want to return your products you have up to 15 days after receiving your package to return it to us. Products may be accepted only if returned in their original product packaging and unopened. The shipping fees for return are on your charge. Please note that we do not refund shipping fees apart from an item that was damaged before it was received or if we are responsible for an error in the preparation of your order.

 

 Simple returns in 4 steps:

For a simplified return and a fast support, please follow the following 4 steps:

Step 1: Contact the customer service via the online contact form specifying your order number and the reason for the return.For a quick treatment please select from the drop-down menu the subject: ‘Orders – Product Returns’

Step 2: You will receive by email a return coupon to include in your shipment.It is important to wait for the receipt of this coupon before returning the products.

Step 3: Please return the products and the completed coupon.The product must be returned to the following address:

L’atelier candide

315 Place d-Youville, Suite 298

Montréal (Québec) H2Y 0A4

 

Step 4: The refund is made no later than 15 days after receipt of the products by the same payment method used for your purchase. We only process complete requests received with the products and the return coupon.

 

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