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Privacy policy

We pay close attention to the protection of your privacy and we are committed to respecting the confidentiality of your personal information.

Collection of personal information

We collect the following information: Name, First Name, Mailing Address, Postal Code, Email Address, Phone Number, Credit Card Number, Gender / Gender, Age or Date of Birth.

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the next section, cookies and / or logs to gather information about you.

Forms and interactivity

Your personal information is collected through the order form, the contact form or the newsletter form.

This information is used for order processing, promotional offers, website statistics, customer contact, website management (presentation, organization).

Your information is also collected through the interactivity that may be established between you and our website as follows: Statistics, Contact, Website Management (presentation, organization).

We use the information collected to process and ship your orders, to offer you a better customer service, for correspondence and for promotional offers.

Log files and cookies

We collect certain information through log files and cookies. This is mainly the following information: IP Address, Operating System, Visited Pages and Queries, Time and Day of Connection.

The use of such files allows us to improve our services and offer a more personalized welcome to our customers, to track orders and generate internal statistics on the activity of our website.

Withdrawal and opposition rights

We offer you the right to oppose and opt out of your personal information.

The opposition right is the possibility offered to the Internet users to refuse that their personal information be used to certain ends specified during the collection of this information.

The right of withdrawal is the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can send us an email at: dnc@lateliercandide.ca

Right of access

You have the permanent right to access, change or ask for the deletion of the information we collected on you. To exercise these rights, you can send us an email at: privacy@lateliercandide.ca

Security

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

Secure Sockets Layer (SSL) protocol, Access Management – Login/Password, Network Monitoring Software, Computer Backup, Firewalls.

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transmit personal information.

Legislation

We are committed to respecting the legislative provisions of Canada's Access to Information (ATI) and Privacy Acts (PAA)

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

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